TERMS AND CONDITIONS OF SALE
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING AN ORDER. BY ACCESSING THIS WEBSITE AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS.
1. ABOUT US AND CONTACT DETAILS
1.1 Company Information: This website is operated by Holdsworth Spirits & Co Ltd, trading as HALF HITCH® Gin (referred to as "we", "us", or "our"), a company registered in England and Wales.
Company Registration Number: 8950972
Registered Office Address: 71-75 Shelton Street, London WC2H 9JQ
VAT Number: 184478860
Premises Licence Number: PREM-LIC\3772 (Issued by London Borough of Camden Licensing Authority)
1.2 Contacting Us: You can contact our customer service team by emailing us at orders@halfhitch.london or by calling our team on +44 (0)203 096 3027.
2. LEGAL AGE REQUIREMENTS & AGE VERIFICATION
2.1 The Law: It is a criminal offense in the United Kingdom to sell or supply alcohol to anyone under the age of 18. By placing an order via this website, you warrant and declare that you are at least 18 years of age and that the recipient of the order is also at least 18 years of age.
2.2 Age Verification Upon Delivery: Because we do not run automated background identity checks at checkout, we rely entirely on physical age verification at the point of handover. We operate a strict Challenge 25 policy. If the person accepting the delivery appears under the age of 25, our courier will require valid, physical, photographic identification (such as a valid UK Passport, Photocard Driving Licence, or a PASS card).
2.3 Delivery Refusal: If no valid photographic ID is produced upon request, or if the courier suspects the purchase is a proxy purchase intended for a minor, delivery will be refused. The goods will be returned to our depot, and your order will be cancelled. You will be refunded the cost of the goods minus a failed delivery and restocking fee of £12.00.
3. OUR CONTRACT WITH YOU
3.1 Order Placement: Placing an order on our website constitutes a legal offer by you to buy the selected items.
3.2 Order Acceptance: A legally binding contract between you and us is only formed when we send you an email explicitly confirming that your order has been dispatched. Automatically generated order receipt emails do not constitute acceptance.
3.3 Order Rejection: We reserve the right to refuse or cancel any order at our discretion before dispatch. This includes cases where items are incorrectly priced, incorrectly described, unavailable in stock, or if an age-verification check fails.
4. PRICE, VAT, AND PAYMENT
4.1 Pricing: The prices displayed on our website include UK VAT at the prevailing rate but exclude delivery charges. Delivery costs are calculated and clearly shown to you before you finalize your payment.
4.2 Payment Authorization: Payment must be made via the secure methods advertised at checkout. When you place an order, your card will be subject to standard pre-authorization checks. We will only debit your card once the order is approved for dispatch. If payment fails, your order will be cancelled.
4.3 Security: We do not store full credit or debit card details on our servers; all transaction processing is handled securely by PCI-DSS compliant third-party payment gateways.
5. DELIVERY AND PASSING OF RISK
5.1 Delivery Area: We deliver to residential and business addresses within Mainland UK.
5.2 Timescales: We make every effort to deliver your goods within 3-5 working days. However, delivery times are estimates only and time is not of the essence. We are not liable for any losses caused by reasonable or unavoidable courier delays.
5.3 Transfer of Ownership and Risk: Ownership of the items passes to you only when we have received payment in full. All risk of damage or loss passes to you the moment the courier successfully hands the package over to you, a neighbor, or leaves it in a designated safe place.
6. CANCELLATIONS, RETURNS, AND REFUNDS
6.1 Your 14-Day Right to Cancel: Under the Consumer Contracts Regulations, you have the right to cancel your online purchase for any reason within 14 days of physically receiving the goods.
6.2 Statutory Exceptions (Opened Bottles): Due to health protection, hygiene, and product integrity, you lose your right to cancel if the bottles or seals are opened, broken, or tampered with after delivery. Bespoke, custom-labeled, or rapidly perishable items are also excluded from returns.
6.3 How to Cancel: To cancel an order, you must notify us in writing by emailing orders@halfhitch.london within the 14-day window.
6.4 Return Logistics: You must return the unopened items to us at your own expense to 53 West Yard, Camden Lock Place, London NW1 8AF within 14 days of your cancellation notice. You are responsible for ensuring the glass bottles are packed securely to prevent breakage in transit.
6.5 Refunds: We will issue a refund for the products (including our basic delivery rate) within 14 days of receiving the items back in perfect, saleable condition. We may reduce your refund if the goods return damaged due to poor packaging on your part.
7. DAMAGED OR FAULTY GOODS
7.1 Delivery Damage: Alcohol is fragile. If your package arrives broken, leaking, or visibly damaged, you should refuse the delivery. If you accept the parcel and discover damage inside, you must notify us at orders@halfhitch.london within 48 hours of delivery, providing photographic evidence of the broken bottles and your order number. We will arrange a replacement or full refund.
7.2 Consumer Rights Act 2015: Nothing in these terms excludes or limits your statutory rights. Goods must be of satisfactory quality, fit for purpose, and as described. Faulty goods must be reported to us within 30 days of receipt for a full refund or exchange.
8. WEBSITE USE AND INTELLECTUAL PROPERTY
8.1 Copyright: All website design, text, graphics, logos, and software are the intellectual property of Holdsworth Spirits & Company Limited or its licensors. You are permitted to download and print pages for personal, non-commercial shopping purposes only. Any reproduction, modification, or commercial exploitation of our content is strictly prohibited.
8.2 Website Availability: While we aim to provide an error-free browsing experience, we do not guarantee uninterrupted access to this website and will not be liable if the site is temporarily down or if data is corrupted in transit.
9. LIMITATION OF LIABILITY
9.1 Business Loss Exclusion: We only supply alcohol via this website for domestic and private consumer use. We accept no liability for any business losses, including loss of profit, loss of revenue, business interruption, or loss of commercial opportunity.
9.2 Maximum Liability: Our total liability to you in connection with any contract shall not exceed the total price paid by you for the products ordered. Nothing in these terms excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be legally excluded under English law.
10. SEVERANCE AND SURVIVAL
If any individual clause or part of these terms is deemed unlawful, void, or unenforceable by a court, that specific provision will be severed from the document. The remaining terms and conditions will continue in full force and effect.
11. GOVERNING LAW AND JURISDICTION
These terms of sale, the website usage, and the supply of goods are governed by English law. Any legal disputes arising under these terms must be brought exclusively in the courts of England and Wales.